FODO - The Association for Eye Care Providers | Members | Guidance and support

The guidance and support below are for individual, local, regional and national eye care provider members in the UK. Members can also access additional guidance and support covering employment, regulation, compliance and more in FODO's practice owner's hub.

If you cannot find what you need below, then as a member you can also contact us by emailing [email protected] or calling 020 7298 5151.

Bribery Act – compliance

Helping practice owners prevent bribery and comply with the Bribery Act 2010.

Cooling-off period guidance

Summarises key points of the extended cooling-off period legislation applying to distance (internet and telephone sales) and off-premises (e.g. domiciliary) contracts.

Dispute resolution

Helping individuals and practice owners resolve disputes locally.

Data protection and Freedom of Information Act guidance

All you need to know to comply with Data Protection legislation and understand your responsibilities under the Freedom of Information Act.

Clinical governance - Quality in Optometry (QiO) England

Access the Quality in Optometry (QiO) toolkit for clinical governance in optometric practice.

Complaints – General Ophthalmic Services

GOS Complaints

Helps ensure your General Ophthalmic Services (GOS) complaints system complies with local requirements.

Criminal Record Checks

This short guide explains who can carry out criminal record checks in the UK and typical costs.

GOC standards for Optical Businesses

Read FODO’s guide on complying with the GOC standards for optical businesses.

International patients – NHS charges

Learn about charging international patients accessing NHS care.

Making accurate claims

Helps you make accurate claims when performing General Ophthalmic Services (GOS).

NHS and HSC brand use

Find out about using the NHS or HSC brand identities in primary and community practice across the UK.

Practice registration

Quick reference guide for practice owners to check they have registered with all the appropriate authorities.

Record keeping

Read these recommended resources on good record keeping – a must for individuals, managers and practice owners.

Register with MHRA

A quick guide to MHRA registration

Safeguarding

How to help safeguard children and adults at risk of abuse, neglect, female genital mutilation (FGM), coercive behaviour, trafficking and radicalisation.

Second pair and non-tolerance applications – England

Learn the correct procedure when applying for a voucher for a second pair and submitting a non-tolerance claim.

Spectacle sales from display

This guidance was published in response to a concern raised by Trading Standards.

Standards

Quick access to professional and other standards that apply to eye care providers in the UK.

Sight test/eye examination intervals

Access information on sight test intervals and eye examinations across the UK.

Universal Credit

What you should do when a patient claims an NHS sight test and/or voucher because they receive Universal Credit.

Vouchers at a glance

Access the latest vouchers at a glance.

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